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Stages in the life of a software
Support will accompany you throughout the entire life cycle of the tool.
If we look at the duration of each of the stages, we see that support is the longest lasting stage. Therefore, we must analyze the costs it may have.
Sometimes we evaluate the purchase of a program, looking at the low purchase price, without stopping to think that it may hide, for example, high maintenance costs. At ASM we are transparent, and you will always know in advance the costs that your project will have.
Our differential value
For us, support is the most important service. Having a close support team, with knowledge and experience and oriented to solve doubts is essential.
We believe it is important to evolve with the tool, so that it does not distance itself from the real needs of the company.
Continuous training is necessary to mitigate the loss of information due to staff turnover.